Privacy Policy

Terms of Use

ZOVA MOTOR COMPANY respects your privacy and is committed to protecting the personal information you provide when using our website or contacting us. This Privacy Policy explains what information we may collect, how we use it, when it may be shared, and the choices and rights available to you.

Information We Collect

We may collect information that you provide directly to us when you:

Complete an enquiry, valuation, part-exchange or contact form
Request information about a vehicle or service
Contact us by phone, email or other communication methods
Make an appointment or reservation
Provide feedback or submit other information through our website

This information may include your name, address, email address, telephone number, vehicle details and other information necessary to respond to your enquiry.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information, pages visited, approximate visit duration and how you interact with the website.

Cookies

Our website may use cookies and similar technologies to improve functionality, understand how visitors use the website and enhance your browsing experience.

Some cookies may be provided by third-party services used on our website. You can control or disable cookies through your browser settings, although this may affect certain website features.

How We Use Your Information

We may use your information to:

Respond to enquiries and requests
Provide vehicle and service information
Arrange valuations, appointments, reservations or vehicle-related services
Process transactions and provide requested services
Communicate with you about your enquiry or purchase
Improve our website, services and customer experience
Maintain website security and prevent fraudulent or inappropriate activity
Meet our legal and regulatory obligations
Send marketing communications where you have provided the appropriate consent

We will only use your personal information where there is a lawful basis for doing so.

Sharing Your Information

We may share relevant information with trusted third parties where necessary to provide our services or operate our business. These may include service providers, technology providers, payment providers, finance-related providers, professional advisers and other suppliers.

We may also disclose information where required by law, to protect our legal rights, prevent fraud, or protect the safety and security of our customers and business.

We do not sell your personal information to third parties for their own marketing purposes.

Keeping Your Information Secure

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure. You should take appropriate care when submitting information online.

How Long We Keep Your Information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including where we need to meet legal, accounting, regulatory or business requirements.

When information is no longer required, we will take reasonable steps to securely delete or dispose of it.

Your Privacy Rights

Depending on the circumstances, you may have rights regarding your personal information, including the right to:

Request access to information we hold about you
Ask us to correct inaccurate or incomplete information
Request deletion of your personal information where applicable
Object to certain types of processing
Restrict how your information is processed in certain circumstances
Withdraw consent where processing is based on consent
Request a copy of certain personal information in a suitable format

To exercise your rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to external websites or services. These websites operate independently and may have their own privacy policies.

We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, legal requirements or website practices.

Any updated version will be published on this page with the relevant update date.

Contact Us

If you have questions about this Privacy Policy, would like to exercise your privacy rights, or have a concern about how your information is handled, please contact:

ZOVA MOTOR COMPANY
Address: Herbert Smith House 31 Dereham Rd, Honingham, Norwich NR9 5AP
Email: office@zovamotorcomoany.co.uk
Telephone: [Insert Phone Number]

Complaints

If you are unhappy with how we have handled your personal information, please contact us first so we can investigate and try to resolve your concern.

You may also have the right to raise a complaint with the relevant UK data protection regulator.

At ZOVA Motor Company, we offer a quality selection of vehicles to suit every lifestyle and budget. Whether you’re looking for a new or pre-owned car, our team is here to help you find the right vehicle with confidence.